Returns & Exchanges
C.O. Bigelow is committed to your satisfaction and accepts returns on most unopened, unused products in their original packaging within 30 days of purchase. For hygiene and safety reasons, certain apothecary and personal care items may be final sale.
Initiate Your Request
Contact our apothecary customer service team via email or phone with your order number to request a Return Merchandise Authorization (RMA).
Prepare Your Package
Securely pack the unused items in their original shipping box, ensuring all protective seals remain intact to qualify for a full refund.
Ship to the Apothecary
Affix your shipping label and send the package to our historic Greenwich Village location or the specified distribution center.
Receive Your Refund
Once our team inspects the returned goods, a refund will be issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing